Returns/Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 14 days of receipt of the package.  No returns or exchanges will be considered after the 14-day period has lapsed. A gift can be returned for store credit or exchange only. 

No Return on Personalized Merchandise

We do not accept returns on personalized merchandise, nor do we accept responsibility for errors in spelling or letter placement entered by the customer.

Restocking Fee

There is a 10% restocking fee on merchandise returned for any reason other than defect or damage. Clothing may be exchanged for size without a restocking fee.

Call for Return Authorization Number

You must call our toll free line at 1-800-673-3754 for a "Return Authorization Number" (RA#). Please write the number on the outside of the package you send back to us. Return without an RA# will be refused.  Return the product to: 135 Main Street, Northeast Harbor, ME  04662 (or PO BOx 468 if using USPS). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Return Merchandise in Kimball Shop Original Packaging

Merchandise must be returned in original condition and original packaging as shipped by www.kimballshop.com. Items returned in packaging other than original packaging will be refused.

2 Week Processing Time

Processing of your return and exchange request may take up to 2 weeks. Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For further questions, please contact us at 1-800-673-3754 or info@kimballshop.com.